Watch this video for a demonstration of “How To Outsmart Customer Service”. Tocomplete the task, you will need: A pen and paper Information for the call A speaker phone or headset Get started with the first step: Prepare for the call by gathering all the information you need, like account numbers, receipts, and statements. Write out a list of issues so you can explain them concisely, and keep a pen and pad handy. Consider using a headset or speakerphone to reduce neck strain during the call. For the complete guide, go to www.howcast.com Also check out Howcast for other do it yourself videos from BajillionairesClub and more videos in the Communication category. How can you contribute? Create your own DIY guide at www.howcast.com or apply to the Howcast Emerging Filmmakers Program at www.howcast.com